If you would like help estimating the number of tiles needed, you can talk to your installer or one of our team members. To ensure that you have enough tiles for your project, it can be helpful to draw out the space and calculate the exact number of tiles needed, then add 10% for cutting and waste. However, for smaller areas with large tiles, the wastage can be higher than 10%. As a general rule, it is recommended to order 10% extra for cutting and waste. It can be challenging to order the right amount of tiles for a project because there may be difficult cuts that lead to breakages or tiles that are not suitable for use. When ordering tiles, how much extra should I buy? If your order is for a special order item, it can be delivered directly to you or to one of our showrooms if you prefer to have us handle the receipt of the goods. If your order is for an in-stock item, you can choose to have it collected from one of our showrooms at checkout. When you place an order for a special order item, we will order it specifically for you.Ĭan I collect my order from one of your showrooms? As such, they are subject to special order shipping terms and conditions. These items are typically held in stock by the supplier and not by us, and are considered special order items. This gives our customers access to a wider range of products. We have a large selection of our own products in stock, but we also provide access to products from the top manufacturers and distributors in the UK and Europe. Once the returned items have been inspected, we will process a refund within 5 business days. If we are arranging the shipping from your location, the items must be packaged in a way that ensures they can be shipped back to our warehouse safely and without damage. Returns are subject to a 25% restocking fee and any shipping costs for returning the items to us. The items must be in their original packaging (e.g., unopened boxes) and can be returned to one of our locations or the supplier location for special orders within 14 days of receipt. Yes, you may return unused or unwanted items in accordance with our policy and your consumer rights, as long as the items are not end-of-line or specifically sourced for you. Please note that we can only give an estimated delivery date and cannot guarantee an exact arrival date. If the items you ordered are out of stock or are special order items that are being imported for you, we will communicate with you about the expected lead time and provide an estimated delivery date once your order has been dispatched from our warehouse or our supplier. We will send you tracking details or information about the expected delivery date of your order via email as soon as it has been processed. Please keep in mind that lead times are in business days and do not include weekends or holidays. Our goal is to deliver all orders within the estimated lead time provided at checkout, which is typically 3-5 business days. We do endeavour to offer the best possible price on these special order items, and although we are able to subsidise delivery costs on our own stock for orders above £500, special orders do carry an unavoidable charge from the supplier. We proudly showcase their brands alongside our own sourced materials and provide delivery logistics and technical support for them as well as our own products. These distributors are chosen for their excellent product quality and availability. In addition to our own ranges, we offer products from top UK distributors such as Ca'Pietra, Original Style, Bert & May and Platform Plus. What are the delivery charges for this product?
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